Refund policy

At Pure Sounds, we value our customers and strive to provide a seamless and satisfactory experience. Our Refund Policy is designed to be transparent and fair, ensuring that you are informed about your rights and responsibilities when it comes to refunds.

1. Eligibility for Refunds

We understand that circumstances may arise where you may need to request a refund. Here are the criteria for eligibility:

  • Technical Issues: If you experience technical difficulties that prevent you from accessing or using the purchased music, we will work with you to resolve the issue. Please contact our support team at [] within 7 days of purchase.
  • Duplicate Purchases: In the event of accidental duplicate purchases of the same item, we will refund the duplicate transaction amount upon verification. Please notify us within 7 days of the purchase date.
  • Unsatisfactory Content: If you find that the purchased music does not meet your expectations or does not suit your project, please contact us within 14 days of purchase, and we will evaluate your request on a case-by-case basis.

2. Non-Refundable Scenarios

Refunds may not be applicable in the following situations:

  • Change of Project Scope: If the scope or nature of your project changes after the purchase, leading to a no longer need for the music, refunds will not be issued.
  • Expired License: Ensure that you use the purchased music within the specified licensing period. Refunds will not be provided for expired licenses.

3. Refund Process

To initiate a refund request, please contact our support team at []. Provide the following information:

  • Order number
  • Date of purchase
  • Reason for the refund request

Our support team will review your request and respond within a reasonable timeframe.

4. Refund Methods

Refunds, if approved, will be processed using the original method of payment. Please allow 5-10 business days for the refund to reflect in your account.

5. Policy Changes

Pure Sounds reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By using Pure Sounds and making a purchase, you agree to abide by the terms outlined in this Refund Policy.

If you have any questions or concerns regarding our Refund Policy, please contact us at [].

Thank you for choosing Pure Sounds. We appreciate your trust in our platform and are committed to ensuring your satisfaction.